Lyro
Lyro by Tidio provides 24/7 customer service support with an AI chatbot that answers up to 70% of customer questions instantly, improving satisfaction and efficiency.
Tidio AICustomer Service ChatbotE-commerce Support24/7 AI AgentAutomated Helpdesk
Lyro Introduction
Lyro is Tidio's dedicated AI agent designed to handle the bulk of customer inquiries automatically. It's built for e-commerce and small businesses that use Tidio, offering a seamless upgrade to their live chat. Lyro is trained on your store's content and can solve common problems like order status, returns, and product questions instantly. By resolving a high percentage of chats without human intervention, it allows support teams to scale while maintaining rapid response times. It's a straightforward, effective way to add AI to an existing customer communication setup.
Key Features
- Automatically answer frequently asked questions with high accuracy
- Seamless handover to human agents when the bot can't help
- Trained on your specific business data and policies
- Integrates directly with the Tidio live chat platform
- Detailed reporting on bot resolution rates and customer feedback
